I recently purchased a 2015 Mazda5 from Wallace Cadillac and Mazda through Josh Estes, Internet Manager. I live in New Jersey and had originally planned to see and test drive the car before the purchase while on a trip to Florida. When the timing didn't work out, I decided to purchase the car nevertheless and have it shipped to New Jersey.
The service department treated me good! Larry was very helpful! I will be using them for my maintenance on my car
Moral of story....never judge a book by its cover. I could.have bought the car for my daughter.that same day.It was what she wanted for Med School reward.
Went to Wallace today in an attempt to get a car. The sale guy ..Paul was great, but the financial big boys were very condescending.
Believe me, it wasn't a decision I made lightly. I've never purchased a car online or long-distance before, and even locally it was a headache to connect with the right person when I found a car I was interested in. Not so with Josh—he always answered the phone himself. During our first contact he physically walked out to see the car, described it to me and answered questions in real time. That made a terrific impression—no one else had taken the time and trouble to do these things, and I had been looking for several months! Through the whole process he was usually a step ahead of me in anticipating concerns and sent detailed information and clear instructions so that everything proceeded without a hitch. I ended every conversation with renewed confidence. He also helped me with shipping information and took a photo of the car when it was on the car carrier ready for its trip—situated on the lower level, right behind the cab of the truck as I had requested. The car arrived beautifully detailed, just as promised.
Mazda". (Even though I drive a 2016 luxury car) which non of them would have notice or thought was mine)parked to the side
It was a pleasure to deal with Josh and finish the transaction in such a positive way. In his low-key, very thorough way, he inspired complete confidence. I had no doubt that I was in good hands every step of the way. I'd also like to note that since I'm in New Jersey, there's little chance of return business from me, which made no difference to Josh and the care he took of me; if anything, he seemed even more determined to deliver on everything we discussed since I couldn't see the car in person.
Thank you very much from a satisfied customer.
I guess we didn't look like people who could afford a ")
What a shame.
We we left to stand outside as Paul ran back and forth with questions.I asked why we were not invited inside the building. Only then did Paul said ok. On the desk were 3 big boys. No one greatest us there were no enthusiasm in doing.business with us. We were in gym clothes and certainly didn't look.like their "ideal" buyer. When I asked about.lease options, one of the boys respond
Horrible !!!!!They have no problem lying to you. Price they gave me was two thousand higher then internet price. Said the car had one owner it had three . Don't give them your phone number they will keep calling you. And to top it off had to put 5 dollars in gas in the car cause dealers gas car did not work
I have purchased three cars from Wallace in the last three years. A new Nissan from the Nissan dealership, a used Toyota from the Hyundai location, and a used Mazda from the Chevrolet location. All three experiences were great. Courteous staff and a fair price.
You have to have a "good job", the other turned away to continue his conversation. VERY POOR customer service.
As we were leaving, I pause to explain how terrible their customer service were.one of them attempted some sarcasm, which I promptly addressed. By the time i was finished with respect and customer service 101 lesson ,he started saying.OK .what car are you interested in?. I thank him for his time and left..quietly.
Wallace Automotive Group is a US Car Dealer based in Stuart, Florida. Wallace Automotive Group is located at 3801 SE Federal Hwy c, Stuart, FL 34997, USA.
Please contact with Wallace Automotive Group using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Wallace Automotive Group opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Car Dealer in Stuart