There is not enough space in this comment box to list everything that I could possibly write about our experience at Martin North over the last two weeks. Thankfully we were lucky enough to experience a handful of amazing nurses, however overall, the nursing experience has been a nightmare. We are also thankful that the doctors have been good. The entire experience from the emergency room through a 10 day hospital stay has been a complete and total mismanagement of "healthcare". We are filing complaints left and right very soon. I would recommend that no one go to this hospital if you have an option to do otherwise. It is my understanding that Tradition is a decent hospital, however unless it is a dire emergency and there are no other options we will never ever visit another Martin hospital again.
My daughter was admitted to Martin North with Intractable pain, following spinal surgery in Miami. The initial ER physician was great and understood the issues he was facing. From there it went downhill, and fast. So many doctors involved that it looked to me like an opportunity for a round of physicians to get into the pocket of BC/BS. The only doctor who stepped up, and would actually speak to me was the pain management physician, Dr. DeBonet. No other doctor would answer this father's questions. Nursing staff on 2 west was awesome though. Then the attending doctor took over case, never actually saw my daughter, disconnected her from IV pain meds, against Dr. DeBonet's written orders, failed to write orders to have her transferred to HealthSouth Rehab as discussed with other providers, then abruptly discharged her with excruciating pain, unable to walk, and failed to put her name on her prescriptions, which stopped me from filling them for her pain control. Then the hospital failed to submit the pre-qualification to BlueCross for a special pain medication, which forced me to pay $ 600.00 in cash . Four (4) phone calls later to Case Manager, promises of a fix, and I am still left without the right paperwork to be reimbursed from BlueCross. Now a phone call to Hospital Management is being made to right at least one wrong, if that even happens, we'll see. Avoid this place like the plaque, wrought with physician negligence and mismanagement.
The doctor really blew me away. He and the nursing staff spent time trying to track down what medication I'd had for this in the past by contacting pharmacies and such because I was so ill I couldn't remember a thing. Once they found the drops I needed they called them in for me.
She then went out of her way to find me an ENT that accepted my insurance, was closer to where I now lived in Stuart and came highly recommended. Another nurse, I believe her name was Rachel, also called to insure that I had the new ENT information and to see how I was progressing.
Once in the ER the young woman who checked us in was incredibly professional, soft spoken, thorough and polite. The nurses we met were the most professional and kind nurses I've ever had, everyone seemed like they sincerely cared about me and my condition.
This is by far the best hospital I have ever been to! I delivered my son her a month ago and my experience was great! Kind helpful and patient nurses! I'm from California and when you have a baby there they make you feel like an inconvenience and that your bothering them.....here they made me so happy to bring a new life into the world and that I don't have to hurry just take my time and have my child! I will recommend to everyone I know. GREAT JOB YOU GUYS KEEP UP THE EXCELLENT WORK!
I have been in and out of a couple different ERs in palm beach county, that I won't list here, that have treated me like a number, left me feeling neglected and untreated and have had zero follow up. For over a year now I have been struggling with chronic ear infections. I have even been seeing an ENT for it who came highly recommended. For 13 months, swabs and tests were taken and I was treated 9 times for the same thing, because it never really went away. In July of 2017 my husband and I relocated to Stuart. After a night of the same ear pains again, we went to the Stuart Memorial ER. I can't not express enough the kindness, patience and thoroughness of every single staff member we encountered.
From start to finish, this staff made me feel like I was literally a family member. They treated me with so much respect and dignity and went above and beyond medically and professionally. There's no other ER I would recommend in Martin or palm beach county that could beat the service I received there. Beyond pleased!
I called the newly recommended ENT and they were able to get me in the very next day.
Two weeks later one of their nurses, Tristan, called me personally and told me my results. They were fairly serious and I needed to get into an ENT (a new one) Immidiately for a long and tedious treatment that was even slightly dangerous and would require monitoring. They had discovered what kind of infection I had by running a test NOT A SINGLE DOCTOR I HAD SEEN IN 13 MONTHS HAD RAN. They found the source of my reoccurring issue and even recommended a course of treatment and a follow up physician.
The outpatient surgery center staff are professional and truly care for their patients. My family member was well cared for and comforted during a stressful time and we are most grateful. Special thanks to RN Veronica ("Ronni") whose compassion and empathy for her patients is to be commended.
He then took a swab of my ear and sent it to their lab.
We came in the wrong door for the ER (entered upstairs) but the security guard there greeted us kindly, checked us in with our IDs, gave us name tags and personally escorted us down to the ER. He was so incredibly kind and even managed to make me laugh, despite my considerable pain.
Martin Health System is a US Hospital based in Stuart, Florida. Martin Health System is located at 200 SE Hospital Ave, Stuart, FL 34994, USA.
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