Rented here many times. Enterprise is the best rental car company and this is one of their best locations. Excellent hours, caring team members, good cars, great location, all team members have a positive attitude. I always look forward to renting here when my boat is in the area.
Slightly below standard for normal Enterprise rental experience. Pickup service was good, car was not very clean on inside (inside windshield dirty, poorly repaired stone crack was distracting). Left side rear door and rear panel had unrepaired major scratches and dents (acknowledged at time of rental). Right side fog/DRL not working. Return service was good where the above issues were reported.
My experience at Enterprise was terrible. I called early on a Friday May 19 to reserve a spacious car for my entire family since we were going on a trip to Orlando. I was told I would be getting a Chevy Tahoe which I agreed to since we needed plenty of room. Instead I got a Chevy traverse which definitely ended up being a bad choice due to there not being enough space for all of us and our luggage. Not to mention the car was on EMPTY so I had to go out of my way to put gas. Wish they would have had the car fuelled and ready to go. When I returned the car on Monday May 22 the guy who checked the car in asked how did I like the service. I mentioned to him how I was not happy due to the lack of room. He offered to reimburse me for half of the insurance that I had to pay to make it up to me. To this day I have not received any money back. Extremely bad customer service. Why state something and not go through with it? Absolutely, horrible . Won't be back.
Staff was efficient at both pickup and return. Everyone very nice! Drove 3500 miles and 16 days, returned without a question! Excellent local location and budget pricing available with research.
Enterprise Plus Gold member
The Stuart team led by Ben are phenomenal. Their customer service is refreshing, and they always go the extra mile to make sure that my rental experience is a positive one. I appreciate the fact that I can take car rentals off my very long lists of travel details because I know I can count on this team. Keep up the great work and thank you all.
Enterprise Rent A Car is a US Car Rental based in Stuart, Florida. Enterprise Rent A Car is located at 1991 SE Federal Hwy, Stuart, FL 34994, USA.
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