I was getting my butt kicked trying to replace the back tire on my daughter's bike. Here? In, out, done. And with a smile and a joke. Holy moley, made my day.
I would never do business with this shop again, and I would recommend others BEWARE.
I want to give a big 'THANK YOU' to The Bike Shop for saving my a** on my recent 250 mile ride. I flew into West Palm (from Atlanta) and TSA inspected my bike bag and lost my (unique) SI headset cap for my Cannondale SuperSix. After making numerous calls to other shops to no avail, Steve (the owner) pulled down one of his inventory bikes, removed the cap and installed it on my bike! The ride went off flawlessly. Needless to say I was impressed and extremely appreciative of their time and service. 5 stars!!
I found the mirror did not work on my bike and they didn't have any other options that worked for me, so I called and asked if they would make an exception to their policy. I had just purchased the item a few hours earlier, I was visiting the area on vacation, and I had no other bike accessory needs at this time so I didn't want to hold the shop credit.
I just bought a nice, entry level bike and for an amateur cyclist they couldn't have been more supportive.
I purchased a rear-view mirror from the shop. The clerk told me that the merchandise was exchangeable, but not refundable.
Reese and Steve were great on my purchase of a road bike with a lot of accesories. I had a number of questions and they didn't try to upsell me at every chance. As a matter of fact they suggested a much cheaper bike than I intended at first.
The owner Steve said he would do it, but was quite nasty and condescending. I said, "I don't appreciate how you are handling this." He said, "Keep the mirror" and hung up on me.
The fit was done with a lot of personalized attention paid to my experience level. I'm so glad we have a local shop worth knowledgeable staff that love biking. I can't suggest them highly.enough
Bike Shop Inc is a US Bicycle Store based in Stuart, Florida. Bike Shop Inc is located at 403 SE Monterey Rd, Stuart, FL 34994, USA.
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